The word "secretary" is derived from the Latin “secretus,” meaning a key function is to handle sensitive tasks discreetly. Where is M’s flirty Miss Moneypenny when you need her? High-level executives, managers, professionals — and everyone else — have been forced to take over their own clerical tasks (and fetch their own coffee). It is more egalitarian, but does it make sense from a cost-benefit perspective?
Effective management can turn a dysfunctional work team into one that operates with courtesy and engagement. However, before you implement any changes, you need to be honest about whether your actions as a manager are contributing to the problem. Once that's done, you can hold a team meeting to facilitate open discussion and define how the team will operate going forward.
While you might not hear about every case of whistleblowing, thousands of people blow the whistle each year. From reports of inaccurate accounting protocols and discoveries of tax fraud to criminal levels of pollution or illegal wildlife trading practices, whistleblowers shine the light on many matters that would otherwise stay in the dark — undetected.
A group that strives for harmony and consensus in its major decisions faces a dilemma. On one hand, cohesion appears beneficial. Surely it should be positive to operate in a warm, clubby atmosphere, guided by a unified esprit de corps. The problem arises when such cohesion suffocates critical thinking, leading the cozy club toward suboptimal decisions. In other words, you need some devil's advocates to argue the other side of the case.